Hrm Hilton Example

 Hrm Hilton Case Study Article

A SKILLSOFT CASE STUDY

HILTON RESORTS

Whichever major city you find yourself in, the chances are you'll stumbled upon a Hilton Resort. The company offers 380 resorts worldwide and is also represented in 66 countries. Its 85, 000 good workforce protects an average of almost 8 million guests every year.

ATTAINED RESULTS

• 88% need access to even more e-learning • 90% might recommend it to others • 80%+ levels of satisfaction • 2, 500 active users worldwide -- representing the entire number of permits currently bought from SkillSoft. The demand is very great this figure is consistently being improved to meet require. • 10, 000 programs completed in the first season • Total reversal of learning require. Demand is currently driven in the bottom-up rather than the top-down • Hilton is indeed pleased with the achievements of the university or college that Hilton is duplicity its expense in Yr 2 .

MEASURABLE RESULTS

Hilton selected 75 courses by SkillSoft's supervision, business and IT curricula, which SkillSoft delivers for the company's throughout the world workforce through its built in learner management system, SkillPort. Hilton also registers to Books24x7 so that it may offer a guide source to its 400+ IT experts, providing associated with access to the most recent IT publications. As well as operating and hosting SkillSoft content material and allowing Hilton to track learning over a local, regional and countrywide scale, SkillPort also gives online courses from other learning providers -- acting as a branded, customized portal for easy access to e-learning. Results to day are remarkable, not only because of the business benefits already attained, but mainly because e-learning offers proved a really liberating knowledge for some employees - individuals from under-developed and growing nations whom may not recently have had access to the sort of formal education which is generally taken for granted in the West. By providing e-learning across their 380-strong lodge chain, Hilton has found that staff are happier. And, according to Hilton, content staff = happy friends.

GOALS

• Introduce an even more contemporary and different way of learning. One which will be accessible to all, rather than merely available to the chosen couple of. • Aid an increase in internal promotions over the Hilton group. • Reinforce Hilton because an employer of preference within the enjoyment and food sector. • Deliver considerable benefits to many of these and to the business enterprise as a whole.

REWARDS

• Has got the potential to reach everyone - at the same time and extremely quickly • Offers a versatile alternative to learning - one which isn't restricted to a collection training event, at a set time, in a established location • Encourages the continuation of learning after the event • Complements and reinforces classroom training • Offers an useful and regular approach to teaching and a flexible alternative to classic learning strategies • Showing to be a budget-friendly way of increasing the skills of Hilton's global workforce • Contributes to happier staff, lowered staff churn and a rise in potential new recruits

BUSINESS DRIVERS

• • • • Start learning to every Improve customer satisfaction globally Reduce training costs Introduce another type of and more modern day way of learning

levels. Having historically relied on class training, Hilton wanted to check out quicker and even more contemporary training methods, at the same time minimizing training costs and opening learning to the employees spread across 66 countries.

The quality of the Hilton brand is certainly, that customer support and detailed excellence can be higher than for most industries. Much like all services businesses, the contribution of men and women is of central importance to Hilton's accomplishment. Senior management at Hilton believe that the courses and recurring development of it is employees is crucial in order for the organization to stay ahead in a competitive global market place. Consequently, learning is a major part of the company's approach. Hilton's regular aims in order to encourage...

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